Privacy Policy

Effective Date: April 24, 2026

Media Monitor LLC ("Media Monitor," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at mediamonitor.cc (the "Site") and use our services.

Media Monitor is an AI-powered monitoring and media intelligence platform that surfaces insights for advocacy, political, and communications professionals.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. This policy should be read together with our Terms of Use.

1. Information We Collect

Account information. When you create an account, we collect the information necessary for our third-party authentication provider to create and secure your account.

Usage data. We collect information about how you interact with the platform.

Technical data. We automatically collect certain technical information when you visit the Site, including your IP address, browser type, device type, operating system, referring URLs, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the service;
• Authenticate your account and keep it secure;
• Respond to your requests and provide customer support;
• Send you transactional emails (account notifications, service updates);
• Send you marketing communications, where you have not opted out;
• Analyze usage patterns to improve the product;
• Detect, prevent, and address technical issues, fraud, or abuse;
• Comply with legal obligations.

3. How We Protect Your Query and Usage Data

Your searches, alerts, and activity on Media Monitor are your professional work product. We treat this data as confidential:

• We do not sell your query or usage data to any third party.
• We do not share your query or usage data with other customers or outside parties, except as required to operate the service (e.g., processing a search through our infrastructure) or as required by law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site and understand how it is used.

• Authentication cookies are used to keep you logged in and secure your session.
• Analytics cookies (via PostHog) help us understand how users interact with the product so we can improve it. For example, we use analytics to track which features are used most often and where users encounter friction.

You can configure your browser to refuse cookies, but some features of the Site may not function properly if you do so.

5. How We Share Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers. We share information with third-party vendors who help us operate the service, such as hosting, authentication, database, email, and analytics providers. These vendors are contractually obligated to use your information only to provide services to us. A current list of our sub-processors is available on request by emailing team@mediamonitor.cc.
• Legal requirements. We may disclose information if required to do so by law, subpoena, or court order, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. If Media Monitor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

6. Data Retention

We retain your account data and associated usage data for as long as your account is active, and for a reasonable period thereafter in case you choose to reactivate your account. You may request deletion of your account and associated data at any time by emailing team@mediamonitor.cc. We may retain certain information after deletion where required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

7. Your Choices

Marketing emails. You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email, or by emailing team@mediamonitor.cc.

Account information. You can update your account information by logging into your account. To request changes, corrections, or deletion of your personal information, email us at team@mediamonitor.cc.

Analytics. To opt out of analytics tracking, email team@mediamonitor.cc.

8. Children's Privacy

Media Monitor is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe a child under 13 has provided us with personal information, please contact us at team@mediamonitor.cc.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Media Monitor LLC Email: team@mediamonitor.cc